Privacy Policy

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PRIVACY POLICY & NOTICE OF PRIVACY PRACTICES

Dynamic Health Complete Care

Mental Health Services for Federal Workers • Psychiatric Care • Therapy & Medication Management

Effective Date: August 1, 2026 | Last Updated: August 1, 2026

Dynamic Health Complete Care (“we,” “us,” “our,” or the “Practice”) operates the website at https://dynamichealthcompletecare.com/ and provides healthcare services at the location(s) listed above. We are committed to protecting the privacy of all website visitors and the confidentiality of protected health information (PHI) of our patients in accordance with the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and California privacy laws where they apply to California residents.

This document serves as both our general Website Privacy Statement and our HIPAA Notice of Privacy Practices. It applies to information collected through our website as well as PHI created, received, maintained, or transmitted in the course of providing healthcare services. By using our website or receiving services from us, you acknowledge that you have read and understand this policy.

  1. Website Privacy Statement

Scope. This Website Privacy Statement governs the collection, use, disclosure, and protection of information collected from visitors to our website. It does not apply to information collected offline or through other channels, except as noted for patient information which is also governed by the HIPAA section below. Your use of the website constitutes acceptance of these practices.

1.1 Information We Collect We may collect the following categories of information:

  • Personally Identifiable Information (PII): Information you voluntarily provide through contact forms, appointment request forms, patient portals, or other submissions, such as your full name, email address, phone number, mailing address, date of birth, insurance information, and details about your medical concerns or reason for inquiry.
  • Demographic and Preference Data: Anonymous or aggregated information such as ZIP code, age range, gender, areas of interest, and how you heard about us.
  • Technical and Usage Data: Automatically collected information including your IP address, browser type and version, operating system, device type, referring/exit pages, date/time of visits, pages viewed, time spent on site, and clickstream data. We may also collect location data if permitted by your device/browser settings.
  • Health-Related Information: Any health symptoms, medical history, or treatment preferences you voluntarily disclose via website forms. Note: Once you become a patient or this information is used in connection with care, it becomes Protected Health Information (PHI) subject to the HIPAA Notice below.
  • Communications Data: Records of your communications with us via email, phone, text, or website forms, including appointment requests, feedback, or complaints.

We do not knowingly collect personal information from children under 13 years of age. If you believe we have collected such information, please contact us immediately so we can delete it in accordance with the Children’s Online Privacy Protection Act (COPPA).

1.2 How We Use Your Information We use the information we collect for the following purposes:

  • To operate, maintain, and improve our website, services, and user experience;
  • To respond to your inquiries, schedule appointments, provide information about our services, and follow up on requests;
  • To process and manage patient intake, insurance verification, and related documentation;
  • To send appointment reminders, treatment information, or health-related communications (you may opt out of non-essential communications);
  • To analyze website traffic and usage patterns using analytics tools to improve our content and offerings;
  • To detect, prevent, and address technical issues, security incidents, fraud, or abuse;
  • To comply with legal obligations, enforce our Terms of Service, and protect the rights, property, or safety of our patients, staff, and the public;
  • For other purposes with your consent or as otherwise permitted or required by law.

1.3 Cookies, Tracking Technologies, and Analytics We and our third-party service providers use cookies, web beacons, pixels, local storage, and similar tracking technologies to enhance your browsing experience, remember preferences, analyze site performance, and deliver relevant content. Specifically:

  • Essential cookies for site functionality (e.g., form submissions, session management);
  • Analytics cookies (e.g., Google Analytics) to understand visitor behavior, traffic sources, and popular content. We do not share identifiable information with Google for advertising purposes without consent;
  • Preference and functionality cookies to remember form data or customize content;
  • We do not use third-party advertising cookies or engage in cross-site tracking for behavioral advertising at this time.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality, such as the ability to submit forms.

Do Not Track (DNT) Disclosure (CalOPPA): Our website does not respond to Do Not Track (DNT) signals sent by browsers at this time. We continue to collect information as described in this policy regardless of DNT settings. We will update this disclosure if our practices change.

1.4 Information Sharing and Disclosure We do not sell, rent, lease, or trade your personal information for monetary or other valuable consideration. We may share information in the following limited circumstances:

  • Service Providers and Business Partners: With trusted third parties who perform services on our behalf (e.g., website hosting, form processing, email delivery, analytics providers, IT support, scheduling or patient portal vendors). These parties are contractually obligated to use the information only for the purposes we specify and to maintain appropriate confidentiality and security.
  • Legal and Safety Requirements: When required by law, court order, subpoena, or governmental regulation; to enforce our Terms; to protect the rights, property, or safety of the Practice, our patients, employees, or the public; or in connection with a legal investigation.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction, subject to the privacy policy of the acquiring entity.
  • With Your Consent: For any other purpose with your explicit consent.
  • Aggregated/Anonymized Data: We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you.

Third-Party Links: Our website may contain links to external sites. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies.

1.5 Data Security We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These include:

  • Encryption of data in transit using industry-standard SSL/TLS protocols;
  • Secure hosting environments with firewalls, intrusion detection, and regular security updates;
  • Access controls limiting PHI and sensitive data to authorized personnel on a need-to-know basis;
  • Staff training on privacy and security policies;
  • Regular risk assessments and monitoring;
  • Secure disposal or destruction of records when no longer needed, in accordance with retention requirements.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected individuals and relevant authorities as required by applicable law (including HIPAA breach notification rules and applicable state statutes).

1.6 Data Retention We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations (including medical record retention requirements under applicable state law), to resolve disputes, and to enforce our agreements. Website analytics data is typically retained in aggregated form for a limited period. When information is no longer needed, we securely delete or anonymize it.

1.7 Your California Privacy Rights (CCPA/CPRA & CalOPPA) If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and the California Online Privacy Protection Act (CalOPPA). These rights apply to personal information we collect through our website or in the course of providing services, subject to certain exceptions (particularly for information that constitutes PHI protected under HIPAA, which is generally exempt from CCPA but still subject to strong HIPAA protections).

We do not “sell” personal information as that term is defined under CCPA, nor do we engage in cross-context behavioral advertising that would trigger a right to opt-out of “sharing.” We also do not use or disclose sensitive personal information (such as health-related data) for purposes other than those permitted under applicable law or with your consent.

Your Rights Include:

  • Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we shared it.
  • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to important exceptions (for example, information necessary to complete a transaction, detect security incidents, comply with legal obligations including medical record retention and HIPAA, or for internal uses aligned with your expectations).
  • Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information. As noted above, we currently do not sell or share personal information in a manner that triggers this right.
  • Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (which includes personal information that reveals health conditions) to only what is necessary to perform the services you requested, or for certain other limited purposes permitted by CPRA. Because we are a HIPAA-covered entity, our use of health information is primarily governed by HIPAA.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

How to Exercise Your Rights: To submit a verifiable consumer request, please contact our Privacy Officer by phone at (888) 750-0980 or by email at frontdesk@dhcompletecare.com. Please provide sufficient information to allow us to reasonably verify your identity. We will respond to verifiable requests within 45 days of receipt (we may extend by an additional 45 days with notice).

Note on Healthcare Records: Many of your rights regarding medical records and PHI are governed by HIPAA (see Section 2 below). CCPA rights apply primarily to non-PHI personal information collected via the website or other non-treatment contexts. Where both apply, we will honor your rights to the fullest extent permitted by law.

1.8 Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date at the top of this document, post the revised policy on our website, and make it available at our clinic location(s). Your continued use of the website after any such changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

  1. HIPAA Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Dynamic Health Complete Care (“Practice,” “we,” “us,” or “our”) is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations (the “Privacy Rule” and “Security Rule”). We are required by law to maintain the privacy of your protected health information (PHI) — individually identifiable health information that relates to your past, present, or future physical or mental health or condition, the provision of healthcare to you, or the past, present, or future payment for the provision of healthcare to you — and to provide you with this Notice of our legal duties and privacy practices with respect to your PHI.

This Notice applies to all PHI created, received, maintained, or transmitted by the Practice, whether in electronic, paper, or oral form. It describes how we may use and disclose your PHI, your rights regarding your PHI, and our obligations concerning your PHI.

2.1 How We May Use and Disclose Your Protected Health Information

We may use or disclose your PHI for purposes of treatment, payment, and healthcare operations without your written authorization, as permitted by HIPAA. We may also use or disclose your PHI for other purposes with your written authorization or as otherwise permitted or required by law. The following describes the most common uses and disclosures:

Treatment We use and disclose your PHI to provide, coordinate, and manage your healthcare. Examples include:

  • Evaluating your condition through history, physical examination, and review of diagnostic studies;
  • Providing medical treatment, procedures, therapies, and related services;
  • Prescribing medications and monitoring your response;
  • Coordinating care with your primary care physician, referring specialists, physical therapists, imaging centers, laboratories, pharmacies, and other healthcare providers involved in your treatment;
  • Discussing your care with family members, friends, or other individuals you designate as involved in your care or payment for care (you may request restrictions on such disclosures);
  • Sending appointment reminders via phone, voicemail, text message, email, or mail (you may request alternative methods or locations);
  • Providing you with information about treatment alternatives, health-related products, or services that may be of interest to you (you may opt out of certain communications).

Payment

We use and disclose your PHI to obtain payment for the healthcare services we provide. Examples include:

  • Verifying your insurance coverage and benefits before or during treatment;
  • Submitting claims and billing statements to your health insurance plan, Medicare, Medicaid, or other responsible third parties;
  • Collecting copayments, deductibles, coinsurance, and outstanding balances;
  • Appealing claim denials or negotiating payment arrangements;
  • Providing medical reports and documentation as needed to support claims or legal proceedings related to your condition (with appropriate authorization or as permitted);
  • Disclosing PHI to collection agencies or attorneys if necessary to collect unpaid amounts (subject to applicable laws).

Healthcare Operations

We use and disclose your PHI for our internal business activities to support and improve the quality of care we provide. Examples include:

  • Quality assessment, improvement activities, and peer review;
  • Care coordination and case management;
  • Staff training, education, and competency assessments;
  • Licensing, accreditation, certification, and credentialing activities;
  • Compliance programs, audits, and risk management;
  • Business planning, development, and management activities;
  • Customer service and complaint resolution;
  • Creating de-identified or aggregated data for research, benchmarking, or operational analysis;
  • Conducting patient satisfaction surveys and outcome studies.

Other Permitted or Required Uses and Disclosures (Without Authorization)

We may use or disclose your PHI without your authorization in the following additional circumstances permitted or required by HIPAA and other laws:

  • As Required by Law
  • Public Health Activities
  • Health Oversight Activities
  • Judicial and Administrative Proceedings
  • Law Enforcement
  • Serious Threat to Health or Safety
  • Workers’ Compensation and Similar Programs
  • Military, National Security, and Intelligence
  • Coroners, Medical Examiners, and Funeral Directors
  • Organ, Eye, or Tissue Donation
  • Research
  • Business Associates
  • Inmates and Correctional Institutions
  • Workforce Members

Uses and Disclosures Requiring Your Written Authorization

Most other uses and disclosures of your PHI require your written authorization. Examples include:

  • Uses and disclosures for marketing purposes (except face-to-face communications or promotional gifts of nominal value);
  • Disclosures that constitute a “sale” of PHI under HIPAA;
  • Most uses and disclosures of psychotherapy notes (if maintained by the Practice);
  • Any other use or disclosure not described in this Notice or not otherwise permitted by HIPAA.

If you provide written authorization, you may revoke it at any time in writing, except to the extent we have already relied on it. Revocation does not affect uses or disclosures made prior to the revocation.

2.2 Your Rights Regarding Your Protected Health Information

You have the following rights with respect to your PHI. To exercise any of these rights, please submit a written request to our Privacy Officer (contact information provided at the end of this Notice). We will respond to your request within the timeframes required by HIPAA (generally 30 days, with one 30-day extension possible).

  • Right to Inspect and Obtain a Copy
  • Right to Request Amendment
  • Right to an Accounting of Disclosures
  • Right to Request Restrictions on Uses and Disclosures
  • Right to Request Confidential Communications
  • Right to Receive a Paper Copy of This Notice
  • Right to File a Complaint

2.3 Our Legal Duties and Responsibilities

We are required by HIPAA to:

  • Maintain the privacy of your PHI as described in this Notice (and any future revisions);
  • Provide you with this Notice of our privacy practices;
  • Abide by the terms of the current Notice;
  • Notify you in the event of a breach of your unsecured PHI, as required by the HIPAA Breach Notification Rule;
  • Train our workforce on privacy and security policies and procedures;
  • Implement appropriate administrative, physical, and technical safeguards to protect the privacy and security of your PHI;
  • Enter into Business Associate Agreements with vendors and partners who handle PHI on our behalf.

Changes to Our Privacy Practices and This Notice: We reserve the right to change our privacy practices and the terms of this Notice at any time, as permitted by HIPAA and other applicable law. Any changes will be effective for all PHI we maintain. We will post the revised Notice on our website, make copies available at our location(s), and provide a copy to you upon request. The effective date of the current Notice will always be displayed prominently at the top of the document.

2.4 Contact Information and How to Exercise Your Rights

If you have any questions about this Notice, wish to exercise any of your rights under HIPAA or California law, would like to file a complaint, or need a paper copy of this Notice, please contact our Privacy Officer:

Privacy Officer

Dynamic Health Complete Care

Phone: (888) 750-0980

Email: frontdesk@dhcompletecare.com

Website: https://dynamichealthcompletecare.com/

Mailing Address for Privacy Requests: Dynamic Health Complete Care Attn: Privacy Officer 4705 South Blvd, 2nd Floor, Charlotte, NC 28217

We will make every effort to respond to your inquiries and requests promptly and in accordance with applicable legal timeframes.

If you have any questions about our Privacy Policy, please e-mail us using our Contact Form.